MRF-R-2026-03
August 2026
ReportAgents in Financial Services
Adoption, customer-facing risk, model error rates, and the rules already in force
Three quarters of UK financial firms already use AI, a third say they fully understand the systems they run, and more than a third of the US population has dealt with a bank's chatbot. Against that, a tribunal has held an airline liable for its chatbot's advice, a finance question-answering benchmark found a frontier model wrong or silent on four questions in five, and the EU has classified credit scoring as high-risk. This report puts the numbers together and sets out controls a risk function can sign off.